SERVICE
At Chinook RV, we take pride in building our motorhomes right the first time, but we also know that having support you can count on matters. That’s why we’ve put together this helpful resource guide to connect you with our trusted component manufacturers.
Whether you’re looking for warranty information, parts assistance, or answers to questions about your motorhome’s components, you’ll find resources and contact information to help you get the support you need.
COMPONENT MANUFACTURER SUPPORT
Need assistance with a specific component in your Chinook motorhome? Connect directly with the manufacturers below for product information, troubleshooting, and support.
CUMMINS ONAN GENERATOR
FAQS
How often should I exercise my Cummins Onan generator?
Ideally, Cummins generators should run two hours every month. Once the genset is started, add as much load as possible (i.e., air conditioner, heat pump, hair dryers, other appliances). The objective is to place a 50 to 70 percent load on the genset.
Can a generator charge my RV house battery?
Not directly. But a generator provides power to operate your converter/charger, which charges batteries.
Is it practical to power the roof air conditioner with my generator while traveling on the road?
Yes, that is what a generator is for: portable electrical power. In fact, it can help lower fuel consumption because the generator uses less fuel than your vehicle's engine. Plus, it gives you an opportunity to exercise your generator. Any appliance that can be run in a stationary position can also be powered while driving.
How often should I perform maintenance on my generator? Will doing it myself affect my warranty?
The operator's manual that accompanies each generator outlines the proper maintenance intervals and procedures for your generator. Proper maintenance is required to ensure warranty coverage remains intact. Maintenance may be performed by any engine repair establishment or individual. It is advised to keep a log of maintenance performed on your generator.
Why don't I have as much power as I think I should?
Your power might vary with conditions such as load and altitude. Battery chargers run as "invisible" loads and can draw as much power as two air conditioners, depending on the size. This can continue for several hours, depending on the battery charger and battery bank size.
Have more questions about your Cummins Onan generator? Explore additional FAQs on pages 21–26 of the Cummins Onan RV Generator Handbook.
WARRANTY INFORMATION
Every new Chinook motorhome comes with a 2-year/30,000-mile limited motorhome warranty covering defects in materials and workmanship on the motorhome itself. Many major components, including the chassis and appliances, are covered separately under their respective manufacturers' warranties.
For complete coverage details, exclusions, and additional warranty information, visit our warranty page.
CHINOOK RV SERVICE
FAQS
Who should I contact if I need service or repairs for my Chinook motorhome?
For service or repair needs, an authorized Chinook RV dealer can help assess the issue and determine the appropriate next steps. If your concern involves a specific component, you can also contact its manufacturer directly using the support information provided above.
What should I do if I'm experiencing an issue with a component in my motorhome?
If you're having trouble with a specific component, such as your heating system, generator, or electrical equipment, the component manufacturer may be able to provide troubleshooting guidance, technical support, or information about authorized service locations. Contact details for several of Chinook's component manufacturers are listed above.
How do I know if a repair is covered under warranty?
Warranty coverage depends on the nature of the issue and the applicable warranty terms. Chinook's limited motorhome warranty covers qualifying defects in materials and workmanship, while many components have separate manufacturer warranties. Visit our warranty page for additional coverage information, exclusions, and details.
What information should I have ready when contacting a manufacturer about a service issue?
Having your motorhome's model and year, along with the affected component's model number and serial number, can help the manufacturer identify the equipment and provide more specific assistance. It's also helpful to have a description of the issue and any relevant error codes or photos.